The workflow, step by step
- STEP 01
Question in
Chat, email, web form or phone.
- STEP 02
Search knowledge
Policies, FAQs and order data.
- STEP 03
Answer or escalate
Clear cases answered; others routed.
- STEP 04
Ticket logged
Conversation and outcome saved.
- STEP 05
Improve
Gaps and trends surface weekly.
Illustrative workflow. Steps are tailored to your tools and processes.
BEFORE
- — The same questions answered all day
- — Customers wait overnight for simple answers
- — Agents switch between many tools
- — No view of why customers contact you
AFTER
- + Common questions answered in seconds, 24/7
- + Staff handle only cases that need a person
- + Every conversation summarised in one place
- + Weekly report of top issues and knowledge gaps
Tools it connects
ZendeskFreshdeskGorgiasShopifyIntercomGmail / OutlookSlack
Examples only; we connect whichever tools you already use where they offer an API or integration.
Services that power this solution
AI Chatbot Development
Customer-facing support assistant.
Explore AI Chatbot DevelopmentRAG Chatbots
Grounds answers in your documents.
Explore RAG ChatbotsAI Business Dashboards
Tracks volume, resolution and topics.
Explore AI Business DashboardsAI Support Desk FAQs
Will AI replace my support team?
No. It removes repetitive questions so your team can focus on customers who need real help.
How does it know our policies?
It answers only from documents and data you approve, and shows where each answer came from.
What about angry or urgent customers?
Rules route them straight to a person with a summary of the conversation.